Terms of service

Last updated: October 11, 2026

1. Who we are

These terms are between you and The Fidèle ("we", "us"), the business behind this store. You can reach us by email at support@thefidele.com or through the form on our Contact page. These terms apply when you use our site or buy from us. By doing either, you agree to them. Our Privacy policy explains how we handle your information.

2. What we sell

We sell earrings. Each product page says whether it's a pair or a set, and what a set holds.

3. For healed piercings

Our earrings are made for adults with healed piercings. They aren't made for new or healing piercings. They're small, so keep them away from young children.

4. Who can buy

To buy from us, you must be 18 or older, or have a parent's or guardian's permission. We ship only to the countries our Shipping policy lists.

5. Orders

When you place an order, we email you a confirmation. Until your order ships, you can cancel it for a refund of everything you paid: email us your order number. We may cancel an order, and refund everything you paid for it, if an item is unavailable, a price or description on our site was wrong, we suspect fraud, or we can't ship to the address. If we cancel, we'll tell you why.

6. Prices and payment

Prices are in US dollars. Any tax we charge is shown at checkout before you pay. On orders shipped outside the United States, our prices don't include import VAT, duties or customs fees, as our Shipping policy explains. Any former price we show is one we really charged, and any price we give for items bought separately is the sum of our own prices for them. If we find a price on our site was wrong, we'll tell you before your order ships, and you can choose to go ahead at the correct price or cancel for a refund of everything you paid. You pay at checkout with the payment methods shown there. Payments are handled by our payment processors, and we never see your full card number.

7. Offers

Every offer states its terms and its end date where it appears, and it ends on that date.

8. Shipping, refunds and our warranty

Our Shipping policy, our Refund policy and our Limited warranty are part of these terms. The Refund policy says when and how you can ask for a refund, and what we do if something arrives damaged, is wrong or is lost. The Limited warranty says what we do if a piece has a defect in how it was made. We're responsible for your order until it's delivered.

9. Product information

We describe and show our products as accurately as we can. Colors can look a little different on different screens. If what arrives isn't what its product page shows, our Refund policy applies.

10. Using our site

Please don't misuse our site. That means no fraud, no attempts to break into it or overload it, no scraping, no copying our text, pictures, videos or designs to use or sell elsewhere, and no pretending to be someone else.

11. Our name and content

The name The Fidèle and our logo identify our products: please don't use them for anything of your own. The text, pictures, videos and design on our site are ours or used with permission.

12. Our responsibility

We stand behind the promises in our Refund policy, our Shipping policy and our Limited warranty. If something goes wrong, please write to us first, by email or through our Contact page, and we'll try to put it right. As far as the law allows, we aren't responsible for indirect losses, such as lost income, and our total responsibility for any claim about an order is limited to what you paid for that order. These limits don't apply to our Limited warranty, to injury or death caused by our negligence, to fraud, or wherever the law doesn't allow them. Nothing in these terms takes away any rights you have by law.

13. Changes to these terms

We may update these terms, and the date at the top shows the current version. Changes don't affect orders you've already placed. If a court finds that part of these terms can't be enforced, the rest still applies.