Shipping policy

Last updated: October 11, 2026

Where we ship

We ship to addresses in the United States and in these countries: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Monaco, the Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom.

If we find we can't ship to an address our checkout accepted, we'll tell you and refund everything you paid.

What shipping costs

Orders to the United States:

US shipping is included on orders of $150 or more.
On an order under $150, US shipping is $10.

Orders to every other country on the list:

Shipping is included on orders of $150 or more.
On an order under $150, shipping is $10.

The amount that counts is the total of the items in your cart, before shipping and tax. You see the shipping cost at checkout before you pay. If an offer lowers the shipping cost, the offer says so where it appears, with its end date. Apart from the cases on this page, a shipping charge is refunded only where our Refund policy says so.

Import VAT, duties and customs fees

On orders to the United States, any US import duties and customs fees are ours to pay. If a carrier ever asks you for them, email us and we'll pay you back.

On orders to every other country, our prices and shipping charges don't include import VAT, duties or customs fees. If your country charges any, you pay them. The carrier or your post office asks for them before or at delivery, and may add its own fee for collecting them. Your country sets these charges, not us, and its customs office can tell you what applies.

If you refuse a parcel

Before you refuse a parcel or leave its import charges unpaid, please email us. If the parcel comes back to us, we'll refund what you paid for the items in it, but not the shipping charge. If it doesn't come back to us, we can't refund the order or send it again.

When your order ships

Every order ships with tracking, and we email you the tracking link when it ships. We don't publish shipping or delivery times yet. We'll add them here when we can back them up.

If we can't ship on time

If we can't ship your order within 30 days of receiving it, we'll email you before those 30 days are up. We'll give you a new date we expect to ship it, or, if we can't give a date, the reason for the delay. You can then cancel the order at any time before it ships, and we'll refund everything you paid.

If the new date is no more than 30 days after the first 30 days end and you don't cancel, we'll take that as your agreement to wait until then.
If the new date is later than that, or we can't give one, we'll cancel your order and refund you when those next 30 days end, unless it has shipped by then or you've told us you want to wait.
If we then can't ship by the new date, we'll email you again before it passes, and unless you tell us you want to keep waiting, we'll cancel your order and refund you.

Gifts

We ship to the address you give at checkout, so a pair or a set can go straight to the person you're giving it to. Please check the address before you pay. If it goes to a country outside the United States, the person who receives it may be asked to pay that country's import charges.

Damaged, wrong or lost

If something arrives damaged, is wrong or is lost on the way, our Refund policy says what we do: a replacement or a refund, with nothing to send back.