Refund policy

Last updated: October 11, 2026

Our 30-day refund

Try your earrings for 30 days from the day they're delivered. If a pair or a set isn't right for you, we'll refund what you paid for it, and you keep it: there's nothing to send back. Here's how: email support@thefidele.com with your order number within those 30 days. We'll send the refund to your original payment.

How it works

The 30 days start on the delivery date in the carrier's tracking. Your message counts if you send it by the 30th day after that date. If it's close, we count it in your favor.
You can use the form on our Contact page instead of email for anything on this page.
What you paid for a pair or a set means its price and any tax charged on it. If you ask about everything in your order, we refund the shipping you paid too. A refund on part of an order never adds a shipping charge to what you keep.
You don't need to give us a reason. If you tell us one, it helps us learn, and it never changes the refund.
One limit: once you've had a 30-day refund, a new order you place within the next 12 months doesn't carry the 30-day refund. We'll tell you before that order ships, and you can cancel it then for a refund of everything you paid. The limit counts per person or household. It never applies to an order placed before the refund, and a first request is never refused. A refund for something damaged, wrong or lost, or a claim under our Limited warranty, never counts toward it.
We never offer part of the money instead, and we never ask for a photo or proof of use.
Refunds always go back to your original payment. Once we've sent a refund, your bank may take a few more days to show it.
If you'd like a different pair or set, order the one you want first, then ask for a refund on this one. An order placed before a refund keeps its own 30 days.

Sets

A set is one product. We refund it as a whole, at its price, and you keep every earring in it.

The Ball Open Hoop from our introductory offer

If your order came with a Ball Open Hoop in our introductory offer, it stays yours, whatever you ask about. It has no price, so a refund never takes anything off for it, and you never send it back.

If you gave a pair or a set as a gift

The person you give it to can ask for a refund too, within 30 days of the day it was delivered. They email us the order number, or your name and the address it went to. We send the refund to you, the way you paid, and they keep the earrings. Before we send it, we tell them the refund goes to you.

If you received a pair or a set as a gift

If it isn't right for you, you can ask for a refund within 30 days of the day it was delivered. Email support@thefidele.com with the order number, or with the name of the person who gave it to you and your address. The refund goes to them, the way they paid, and you keep the earrings.

Holidays

If an order is delivered from November 1 to December 24, you have until January 31 to ask for a refund. Email us the order number by then and we'll refund what was paid. There's nothing to send back.

If something arrives damaged, is wrong or is lost

If something arrives damaged, we'll send a replacement or refund you, your choice, and you don't need to send anything back.

If we send the wrong item, we'll send the right one at our cost, and you don't need to send the wrong one back. If something is missing from your parcel, we'll send it at our cost.

If your parcel hasn't arrived, email us your order number and we'll check its tracking with the carrier. If it's lost, we'll send a replacement or refund you, your choice, at our cost. A refund for a lost parcel includes any shipping you paid.

For any of these, email support@thefidele.com with your order number.