Limited warranty

Last updated: October 11, 2026

The Fidèle, the business behind this store, gives this limited warranty to the person who bought the piece and to anyone who received it as a gift.

What it covers

For 6 months from the day your order is delivered, we cover any defect in how a piece was made. For example:

something set in the top comes out;
the top comes off the wire;
a wire or a hinge breaks in normal wear, or a hinge stops closing;
the finish wears through to the metal underneath in normal wear, if you take the piece off to sleep, shower, swim and exercise, and keep it dry.

What it doesn't cover

Loss, and a piece bent or broken by a knock, a fall or a snag.

What we do

We send you a new pair of the same design and finish, or we refund what you paid for the pair: your choice. For a set, we send a new earring like the one that failed, or refund an equal share of the set's price. If the design is no longer made, we refund. We pay for the replacement and for shipping it to you, and you don't need to send the old piece back.

How to claim

Email support@thefidele.com within the 6 months, with your order number and a photo of the piece. You can also write to us at The Fidèle, A17 2/F Hing Yip Centre, 31 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong. We look at each claim in good faith, from your photo, and we never ask you to prove how you wore it.

Where it applies

This warranty covers pieces we ship to any address our Shipping policy lists.

Your rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Wherever you live, the benefits of this warranty are in addition to your other rights and remedies under the law. It doesn't take any of them away.